GTR 2016 – Speaker Series – Featuring Mukesh Jain

Our seventh featured speaker who will be at Global Testing Retreat 2016 is Mukesh Jain.


1. What attracted you to speaking at GTR 2016 this year?

GTR appears to be an grand event with participants from across the globe focused on testing community – to make things better. So, I decided to share my knowledge for betterment of the testing community and do my part of sharing knowledge.

2. What are you most looking forward to at this year’s conference?

Interaction with participants and speakers, listen to how other people have driven higher quality, share my experience implementing some of the innovative ways of improving quality in Microsoft, Reliance and NICE.

3. What piece of advice would you give conference attendees to maximize their experience at GTR 2016?

Come with open mind, listen to the sessions, ask questions, interact with participants, talk with speakers, share your perspective, connect them with LinkedIn.

4. What are your favorite reading references (books/blogs/etc) that have helped your grow as a testing professional?

I started testing in 1995, that time there was not much material was available in software side, I followed several material available in manufacturing side and tried to implement, things like Poka Yoke, Six Sigma, Lean, Kanban, Kaizen and other approach – this helped me look at testing in different angle than what traditionally people were doing in manual testing. I focused more on preventing defects rather than doing manual testing. Also, I approached developers and injected some processes to prevent defects, I identified metrics and KPIs and created a dashboard to capture and display these metrics along with analytics on how we are doing on the product and quality and the projected outcome.

The book I recommend to people is Software Testing Techniques by Boris Beizer

And my own book “Delivering Successful Projects” by Mukesh Jain

5. What do you enjoy about the testing “field”/what keeps you in testing?

I strongly believe that tester’s job is “NOT to FIND Bugs”. I believe, Tester’s job is “to ensure that there are NO BUGS”. This mindset and making something “perfect” and “It just works” keeps me excited and motivated in testing.

6. What do you think is the most important skill(s) software testers should have?

Most important skill a tester should have is – ATTENTION TO DETAILS and DO NOT ASSUME. Testers are the gatekeeper of quality and they are the well-wisher of the product. Testing job is more difficult than Developers, because we have to think like developer and understand how the developer have created the product and on top of it, think like a user on how it will be used and most important be devil’s advocate to find what is wrong and what can go wrong.

7. What advice would you give to new testers or to those looking to find their “testing spark” for reigniting their passion for testing?

For new testers, I would advice – start with basics, look at your profile, find mistakes in it – follow – “if somebody else can find a mistake, why can’t you yourself find it”.

Mukesh Jain will be speaking on “Behavior Driven Development – with Analytics driven “Day-In-A-Life” approach (Stories from Microsoft, Reliance Jio & NICE Systems)”

Mukesh has written 2 books – both focused on improving the way we do things.

Delivering Successful Projects” and “Web Performance Improvement”.

He is currently writing a new book on “Personal Excellence”.

You can find Mukesh online at:

Twitter: @MukeshDJain

Other thoughts from Mukesh:

“I have always looked at things using Analytics and have innovated in several areas – to improve quality – with a combination of testing, monitoring and poka yoke.”

“The Crash Analytics in Microsoft Products (the “send error report” button was invented by me in 1999, architected and developed by me first in Outlook and then it was so useful, we decided to roll it out across all Microsoft products. Hotmail, MSN and Bing uses inbuilt Service Quality Monitoring that was built by me using Java Script – which continuously monitor the service quality as perceived by users and data collected at the back end and improved.”

“I Promoted the concept of “Beyond Testing” – where several of the quality is measured and monitored automatically and feedback driven back to the product. We found several defects using this technique that traditional testing would never be able to find it.”


Global Testing Retreat(GTR) is a global QA and Testing Professional Conference (“UnConference”) featuring not only real world experience and thought leadership in the QA and Testing industry but a chance to participate in various testing, agile and sports competitions. Agile Testing Alliance is organizing this first of the kind global event in Pune, India. GTR wants all the testers to enjoy this 3 day event not only for learnings but to un-wind and have fun while participating in various events a truly one of a kind TESTING RETREAT.

GTR is brought to you by Agile Testing Alliance (ATA).

You can find more information about GTR 2016 by going to the following links:


Previous speakers featured from the Global Testing Retreat 2016 – Speaker Series:

Rajini Padmanaban
Schalk Cronjé
Renu Rajani
Olaf Lewitz
Kalpna Gulati
Anand Bagmar